Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Is shipping free?

Accepted Answer

No, we do not offer free shipping. Shipping fees are calculated based on Yamato Transport's rate chart by size and region for domestic orders.

Question 5

Do I need to register an account to order?

Accepted Answer

No, you can purchase without registering. However, registering is free and lets you check your order history and shipping status in My Page.

Question 6

What payment methods do you accept?

Accepted Answer

We accept major credit cards and other standard payment methods available at checkout. Please see the checkout page for the full list of options.

Question 7

Can I cancel my order after placing it?

Accepted Answer

Orders can only be cancelled before shipment. Once an item has shipped, cancellation is generally not accepted. Premium and limited items are generally non-cancellable due to procurement arrangements.

Question 8

I haven't received a confirmation email after ordering. What should I do?

Accepted Answer

Please check your spam or junk folder first. If you still cannot find it, contact us at info@pconmarket.com with your name and approximate order time.

Question 9

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 10

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 11

Can I return a premium toy or collectible item?

Accepted Answer

No, premium toys, limited items, and collectible items are sold on an as-is basis and are non-returnable and non-refundable, except in cases of clear mis-shipment.

Question 12

How do I request a return or refund?

Accepted Answer

Please contact us at info@pconmarket.com within 7 days of delivery with your order number and details. We will provide return instructions if your item is eligible.

Question 13

Can I return an item?

Accepted Answer

Return policies differ depending on the product category (disability welfare facility products or premium toys). Please contact us first via our inquiry form, and we will guide you through the process based on your specific item.

Question 14

How long does a refund take to process?

Accepted Answer

After approval, we typically process refunds within 5 business days. It may take additional time for your bank or card issuer to reflect the refund.

Question 15

注文してからどのくらいで届きますか？

Accepted Answer

通常商品は注文確定後1〜5営業日以内にヤマト運輸にて発送いたします。予約商品は入荷次第、受注商品は仕入先確定後に発送いたします。

Question 16

海外発送はできますか？

Accepted Answer

はい、日本郵便のEMS（国際スピード郵便）にて海外発送を承っております。送料は地域・重量により異なります。

Question 17

送料は無料ですか？

Accepted Answer

いいえ、送料無料サービスは行っておりません。国内配送はヤマト運輸のサイズ・地域別料金表に基づき算出されます。

Question 18

会員登録なしでも購入できますか？

Accepted Answer

はい、会員登録なしでもご購入いただけます。ただし会員登録（無料）を行うと、マイページで注文履歴や配送状況を確認できます。

Question 19

お支払い方法を教えてください

Accepted Answer

主要なクレジットカードをはじめ、購入手続き画面に表示される決済方法をご利用いただけます。詳細はご注文時のお支払い方法選択画面をご確認ください。

Question 20

注文後にキャンセルはできますか？

Accepted Answer

キャンセルは発送前に限り可能です。発送後のキャンセルは原則お受けできません。プレミアム商品・限定商品は確保・調達の都合上、原則キャンセル不可です。

Question 21

注文後に確認メールが届きません。どうすればいいですか？

Accepted Answer

まず迷惑メールフォルダをご確認ください。見つからない場合は、お名前とご注文時刻のおおよその時間を添えてinfo@pconmarket.comまでご連絡ください。

Question 22

返品・返金のポリシーを教えてください

Accepted Answer

商品到着後7日以内、不良品・誤配送の場合のみ返品を承っております。返品送料はお客様負担です（当店責任の場合は当店負担）。プレミアムトイ・コレクター商品は返品不可です。

Question 23

プレミアムトイ・コレクター商品は返品できますか？

Accepted Answer

いいえ、プレミアムトイ・限定商品・コレクター商品は現状販売（As-Is）のため、明らかな誤配送を除き返品・返金不可です。

Question 24

返品・返金の手続き方法は？

Accepted Answer

商品到着後7日以内に、注文番号と状況の詳細を添えてinfo@pconmarket.comまでご連絡ください。対象商品の場合、返送手順をご案内いたします。

Question 25

返品は可能ですか？

Accepted Answer

商品の種類（障害者施設商品・プレミアムトイ）によって返品条件が異なります。まずはお問い合わせフォームよりご連絡ください。商品に応じて詳細をご案内いたします。

Question 26

返金にはどのくらい時間がかかりますか？

Accepted Answer

返金承認後、通常5営業日以内に当店側の返金処理を行います。実際の反映までの期間はカード会社・金融機関により異なります。

Question 27

What products are made by people with disabilities?

Accepted Answer

Many of our products are handmade by disability welfare facilities in Japan and overseas, including Nagoya Lighthouse and Smart Craft Cambodia. Purchases support income opportunities and social participation for people with disabilities.

Question 28

障害者施設の商品とはどのようなものですか？

Accepted Answer

日本国内外の障害福祉施設（名古屋ライトハウス、Smart Craft Cambodiaなど）で作られた手作り商品を多数取り扱っております。ご購入は障害のある方の収入機会と社会参加につながります。

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