The carrier used varies depending on the facility or company selling the item. If you have any concerns, please contact us. For some items, we use Letter Pack or envelope shipping.

Hold for Pickup at Post Office/Branch

If you would like your package held for pickup, please let us know at the time of ordering or via our contact form.
The holding period varies slightly by carrier but is typically about one week. Carriers do not notify us when a package arrives, so please check the shipping status and contact Japan Post or the relevant carrier directly.

Delivery Time Specification

We can only accommodate specific delivery time requests, not specific delivery dates, as this varies by facility.

Available time slots are:

• Morning
• 12:00–14:00
• 14:00–16:00
• 16:00–18:00
• 18:00–20:00
• 19:00–21:00
• 20:00–21:00

Your selected time and any notes will appear at the bottom-left of the cart page.

※Please note that Japan Post's time-specification service is not available in some delivery areas.
※We cannot accept delivery date requests more than one week in advance.
※Time specification is not available for either type of Letter Pack.

Notes on Letter Pack Light and Letter Pack Plus

• Letter Pack does not support delivery time specification, so please leave this option set to "No time specified."
• Delivery date and day-of-week specification are not available.
• Delivery typically takes 1–4 days after the shipping date (next-day delivery only available via Nekopos), except in some regions. (Timing may vary depending on the service used or season.) You can track your package using the tracking number provided.
• We are not responsible for any compensation related to delivery delays, lost items, damage, returns, or exchanges via Letter Pack.
• Since delivery is made via mailbox, if there is no nameplate on your mailbox, the package will be returned to us.
  Please make sure your name is displayed on your mailbox. If the package is returned, the customer will be responsible for the re-shipping cost.
• If the name on your order differs from the name on your mailbox/nameplate, please add "c/o [name]" in the address (building name, room number) field. Also, please do not use a space between the building name and room number. Delivery to parcel lockers is not available, as Letter Pack is treated the same as regular mail and delivered to mailboxes only.
• We cannot issue certified documents (such as invoices) via this method.
  ※Please refer to this page for guidelines regarding certified mail.
• If the package exceeds the size limit for Letter Pack during packing, we may switch to standard courier delivery.
• We cannot ship to P.O. boxes or for pickup-only delivery.
• By using Letter Pack shipping, you agree to the notes above.

If You Have Not Received Your Order

Except for cash-on-delivery orders, shipping begins only after payment is confirmed. If you paid by credit card or bank transfer, please first check whether your payment has been completed on the payment page.

Bank transfer confirmation may be delayed by one day if it spans a weekend or holiday. If your order has not arrived more than one week after payment confirmation,
it may be held by the delivery carrier due to your absence during a delivery attempt.

If you did not receive an absence notice, please contact us with your order date, transaction ID, and order details.
We will check the status of your package and get back to you.

About Tracking Information Updates

Tracking information is updated in the evening of the shipping date, not on the day the shipping notification email is sent.
If tracking information is not available after the shipping date has passed, please contact us.

Re-delivery of Items

You can check the delivery status via the link included in the shipping confirmation email.
If your mailbox has a nameplate, an absence notice will be left; if not, please check the status yourself.

You can arrange for re-delivery by entering your tracking number on the Japan Post website or by contacting the local post office directly.
Unless we hear from you, Japan Post holds packages for up to one week from the shipping date.

If a package is returned to us due to prolonged absence or refusal of delivery, we may decline to process future orders from the customer.

Storage Period for Undelivered Returned Items

If a package is returned to us after a failed delivery attempt, we will hold it for up to 10 days. Even for items that have already been paid for, if we do not hear from the customer within this period, the item will be disposed of.

Combining Shipments After Ordering

We generally do not combine shipments, but we will try to accommodate this when possible, provided that processing of the order has not yet started.

Please contact us with your name, order date, transaction ID, and order details.

About Packaging Materials

We sometimes use new packaging materials such as cardboard boxes, but for environmental reasons, we may also use reused materials. In such cases, the materials are sanitized with alcohol beforehand.

International Shipping Fees

・As shown in the photo below, packages may be opened during customs inspection even if they were originally unopened. Please note that we are unable to offer exchanges in such cases.

・Customers may be charged customs duties after customs clearance. In such cases, the customer is responsible for payment.